Run4Win Privacy Policy

At Run4Win, we respect your privacy and are committed to protecting your personal data whenever you use our services. This Privacy Policy explains how we at RunforWin, operating as Run4Win Casino, collect, use, store and protect your information. By registering an account or using our website, you agree to the practices described below.

Who We Are

Run4Win Casino is owned and operated by Novatrix SRL, a company registered in Costa Rica under registration number 3-102-893958, with its registered address in Province 03 of Cartago, County 07 of Oreamuno, Potrero Cerrado, Costa Rica. We hold an e-gaming licence issued by the Tobique Gaming Commission, licence No. 0000002. Here at Run4Win, we provide our services to players in Australia, Canada, Europe, New Zealand, and Kazakhstan, subject to the restrictions listed in our Terms and Conditions.

Information We Collect

When you create an account, make a deposit, or request a withdrawal, we collect certain personal and technical information. Our Run4Win platform requires this data to verify your identity, process transactions, and comply with anti-money laundering regulations.

• We collect your full name, date of birth, address, email, and phone number during registration
• We gather payment and transaction details when you deposit or withdraw funds through methods such as Visa, Mastercard, Skrill, Neteller, or cryptocurrencies including BTC, ETH, and USDT
• We track your gaming activity, including games played, wagers placed, and session duration, to improve our services
• We record technical data such as IP address, device type, browser, and operating system
• We may request identity verification documents, such as a passport or utility bill, as part of our Know Your Customer (KYC) procedures

How We Use Your Information

We at RunforWin use your personal data for legitimate business purposes connected to operating Run4Win Casino. Our goal is to provide a safe, compliant, and enjoyable gaming environment for every player.

• We use your data to verify your identity and prevent fraud or underage gambling
• We process deposits and withdrawals, applying our minimum deposit of 20 EUR and respecting our withdrawal limits of 7,500 EUR per rolling 7 days
• We send you information about our welcome bonus, daily promotions, and VIP program, unless you opt out
• We use your activity data to calculate loyalty points and VIP status within our 28-level loyalty program
• We analyze aggregated data to improve our games library, payment systems, and customer support

Legal Basis for Processing

Our Run4Win Casino processes your data based on several legal grounds, including the performance of our contract with you, compliance with licensing and anti-money laundering obligations, and our legitimate interest in preventing fraud and improving our services. Where required, we will ask for your explicit consent, for example before sending marketing communications.

Sharing Your Information

We do not sell your personal data to third parties. However, we at Run4Win may share your information with trusted partners in order to operate our platform effectively.

• We share data with payment processors to complete deposits and withdrawals
• We share information with identity verification providers to confirm your age and identity
• We may disclose data to regulators, including the Tobique Gaming Commission, or to law enforcement when legally required
• We work with alternative dispute resolution providers, including EGIS, to resolve complaints fairly
• We may share limited data with marketing and analytics partners to improve our RunforWin services

Cookies and Tracking Technologies

Our RunforWin website uses cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyze site traffic. You can manage or disable cookies through your browser settings, though this may affect certain functionalities of our Run4Win platform, including our desktop, mobile browser, and installable app (PWA) versions.

Data Storage and Security

We take data protection seriously and have implemented technical and organizational measures to safeguard your information against unauthorized access, loss, or misuse. Our Run4Win Casino stores data on secure servers, and access is restricted to authorized personnel only. We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy or as required by applicable law and licensing obligations.

International Data Transfers

As we at Run4Win serve players across multiple regions, including Australia, Canada, Europe, New Zealand, and Kazakhstan, your data may be transferred and processed in countries outside your country of residence. We ensure that any such transfer complies with applicable data protection standards and that appropriate safeguards are in place.

Your Rights

Depending on your jurisdiction, you have certain rights regarding your personal data. We at RunforWin are committed to respecting these rights and will respond to your requests within a reasonable timeframe.

• You have the right to access the personal data we hold about you
• You may request correction of inaccurate or incomplete information
• You can ask us to delete your data, subject to our legal and regulatory retention obligations
• You have the right to object to or restrict certain types of processing, including marketing communications
• You may request a copy of your data in a portable format

To exercise any of these rights, please contact our support team at [email protected]. Our customer support is available 24/7 via email and contact form, and we aim to address all privacy-related inquiries promptly.

Restricted Jurisdictions

Run4Win Casino does not accept players from certain restricted countries, including Afghanistan, Belarus, Canada (New Brunswick and Ontario), China, Cuba, Iran, North Korea, Russia, the United Kingdom, the United States, and several others listed in our Terms and Conditions. If you access our services from a restricted jurisdiction, we reserve the right to suspend your account and may be unable to process your data further.

Responsible Gaming and Data

We at Run4Win may use certain behavioral data to identify signs of problem gambling and to support our responsible gaming initiatives. This may include monitoring deposit frequency, session length, and wagering patterns. Our goal is to protect vulnerable players while respecting their privacy.

Children's Privacy

Our services are strictly intended for individuals who have reached the legal gambling age in their jurisdiction. We do not knowingly collect personal data from minors. If we become aware that we have inadvertently collected such information, we will take immediate steps to delete it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or licensing obligations under the Tobique Gaming Commission. We encourage you to review this page periodically. Continued use of Run4Win Casino after any changes constitutes your acceptance of the revised policy.

Contact Us

If you have any questions about how we collect, use, or protect your personal data, please reach out to our support team at [email protected]. Our Run4Win support is available around the clock, and we are always ready to assist with your privacy concerns.